Privacy Policy

Last Updated: October 12, 2026

1. Introduction

Hospice is committed to protecting your privacy and ensuring that your personal information is handled with care, confidentiality, and respect. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, and communications.

We recognize the importance of privacy, particularly when individuals and families are seeking information about hospice care and support services.

2. Information We Collect

When you visit our website or contact us, we may collect the following information:

Personal Information: Name, email address, phone number, and other information voluntarily submitted through our contact forms.
Communication Information: Questions, messages, and inquiries regarding our services.
Website Usage Information: Information such as browser type, device information, IP address, and website activity, where collected.
SMS Communication Information: Phone numbers and records of consent provided by individuals who opt in to receive text messages.

We collect information necessary to respond to inquiries, communicate with individuals and families, and provide information about our services.

3. How We Use Your Information

Information collected through our website may be used to:

Respond to questions and inquiries.
Provide information about hospice care, programs, and support services.
Communicate with patients, families, caregivers, and community members.
Send SMS text messages to individuals who have explicitly opted in.
Improve our website and communication services.
Maintain website security and comply with applicable legal obligations.

We do not sell personal information.

4. SMS Text Messaging and Consent

By voluntarily opting in to receive SMS text messages from Hospice, you agree to receive communications at the phone number you provide.

Messages may include responses to inquiries, appointment-related information, service updates, and other communications consistent with your consent.

SMS Messaging Terms:

Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of further text messages.
Reply HELP for more information or assistance.
Consent to receive SMS messages is not a condition of receiving or purchasing services.
You may withdraw your consent to receive SMS communications at any time.

We will only send SMS communications consistent with the consent provided.

5. Mobile Information Sharing and SMS Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We are committed to protecting mobile phone numbers, SMS opt-in information, and communication preferences.

6. Information Sharing and Disclosure

We do not sell or rent personal information to third parties.

We may share limited personal information with trusted service providers when necessary to operate our website, facilitate communications, or provide requested services, subject to appropriate confidentiality and security safeguards.

We may also disclose information when required by applicable law.

SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

We recognize the sensitive nature of hospice-related communications and strive to handle all information responsibly.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the user experience.

Visitors may manage cookie preferences through their browser settings or available website consent tools.

9. Your Privacy Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements.

You may also opt out of SMS communications at any time by replying STOP to any text message.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website operations, or applicable regulations.

Updates will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or your SMS communication preferences, please contact us through the Contact Us page on our website.

PRIVACY POLICY